Network and Systems Administration

System administrators are responsible for keeping your network running.  They make sure everything simply works while you get down to the business of “your business”.  While some firms choose in-house support and others an external service to support their needs, both fundamentally do the job.  Primary Support Systems fits into either environment.  We’ll work with your existing staff and provide support in areas where they feel they need backup assistance or, in the latter case, we can act as an external resource to provide effective and extremely competitive administrative support services.  Our Cisco, Microsoft and CompTIA certified team can help manage your IT infrastructure using industry best practices. We provide quality IT management services.

Hardware and Software Support

Primary Support Systems has been installing, configuring, customizing, optimizing and maintaining various hardware and software products for well over two decades!  As a leading support services company in Toronto (GTA), we support various makes and models of workstations, smart phones, servers, networking devices and applications.  We can troubleshoot and resolve practically any symptom on any device.

Some company’s are very specific in the hardward and software they support.  Not us, we support every make and model of PC and Apple’s MAC computer.  Naturally, this extends to every operating system for both hardware platforms.

WINDOWS: Microsoft Windows Server 2003, 2008, Exchange 2007, 2010, Windows XP Pro, 7, and now 8.
MAC:  Mac OS X Mountain Lion Server 2.0 and every flavor/version of OS X Workstation software.

Remote/On-Site Helpdesk Support

As a part of our offering, and as an extension of your office, we provide on-demand day-to-day support for your business. Our technicians in Toronto answer your calls directly and begin focusing on your issues and requests immediately.  With our Remote Systems Management software we’re able to virtually access your system in seconds and resolve any issue that prevents you from getting your work done.  We are able to provide exceptional service standards using our state-of-the-art Call Management System – an integrated system that operates using an automated workflow for assignment, escalation, regular progress reporting to the client, and service feedback collection.