Managed IT services that act like your in-house team, without the headcount.
A senior Toronto MSP runs your help desk, patches, monitoring, vendor calls and strategy for one fixed monthly fee, so your business stops paying for IT chaos.
- Average critical-ticket response under 15 minutes
- 24/7/365 proactive monitoring of every endpoint
- Unlimited remote support, no per-ticket invoices
- Flat per-user pricing you can budget on
120+ Canadian businesses, 35 years, zero offshoring.
Built for businesses that…
If any of these sound familiar, we should talk.
We hear these every week. The fix isn't another vendor, it's a team that owns the outcome.
Problem
Your "IT guy" is unreachable when a server goes down.
What we do
A team of senior techs on rotation. Someone always picks up.
Problem
You keep getting surprise hourly invoices.
What we do
One predictable monthly fee. No block hours. No bill shock.
Problem
Patches and backups slip through the cracks.
What we do
Automated patching, tested backups, monthly health reports.
Problem
Cyber-insurance asks for controls you don't have.
What we do
MFA, EDR, written policies, built into the base stack.
What's in the plan
Everything a real IT department does, included.
Help desk & support
- Unlimited remote help-desk tickets
- Phone, email, chat and portal access
- Same-day on-site visits across the GTA
- After-hours and weekend coverage
Monitoring & maintenance
- 24/7 RMM on every workstation, server, switch and firewall
- Automated Windows / macOS patch management
- Third-party app patching (browsers, Office, Adobe, Java)
- Disk, memory and event-log alerting
Security baseline
- Managed EDR / next-gen antivirus
- Multi-factor authentication enforcement
- Encrypted, off-site daily backups
- Quarterly cyber-hygiene reports
Strategy & vendors
- Quarterly vCIO review and 12-month roadmap
- Vendor liaison (ISP, telecom, software, hardware)
- License rationalization and renewal management
- IT-budget forecasting and procurement
How we work
A predictable engagement, start to finish.
No mystery scope. No "we'll figure it out." Each step is a deliverable you can sign off on.
- 1
Discovery call
30 minutes. We listen, you grade your current IT honestly.
- 2
Free assessment
Two-hour audit of your environment, security posture and risk gaps.
- 3
Tailored proposal
A clear scope and a flat monthly number. No fine-print line items.
- 4
Quiet onboarding
We deploy our stack after-hours so your team feels nothing.
- 5
Day-1 support
Help desk, monitoring and reporting live from morning one.
Pricing, straight up
No hourly creep. No "block hour" games. No bill shock.
Flat per-user pricing scaled to team size and stack complexity. No hourly creep, no block hours, no surprise invoices. Your number is in writing before you sign anything. Free assessment first.
In the words of clients
Real outcomes from real Canadian businesses.
“PSS replaced our break/fix vendor and cut our help-desk wait from "next morning" to under ten minutes. Three years in, we've never gone back.”
“They quietly fix things before we notice they were broken. The quarterly roadmap meeting alone is worth the fee.”
Ready to stop fighting your IT?
Book a 30-minute call. We'll listen, look at your environment honestly, and tell you exactly what we'd do, even if the answer isn't us.